How do I report software issues/bugs?
If you are experiencing problems with our software and want to report the issue, we suggest first searching the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing […]
I have purchased a license in the past, do I have to make another purchase in order to get an account?
No. If you’ve ordered a license in the past, you can activate your account by requesting a new password: Click the Login button at the bottom of the page. Click, Request new password. Enter the email address associated with your license. You’ll be sent an email with an activation link. Follow the activation link to […]
Why does my browser give me the following error: NETWORK_ERR:XMLHttpRequest exception 101?
This error will pop up if the browser does not allow local access to your files for the HTML5 ouput. To avoid this locally (your computer), do one of three things: open the project directly from Pano2VR/Object2VR by clicking the Open output file button, or access the output via the integrated web server (Pano2VR/Object2VR), or […]
Where is your manual?
You’ll find online manuals in the Documentation section. They are offered in English and provide both video and written tutorials. If you’re looking for a specific topic, use the search box at the top of the page. This way to the Pano2VR user guides. This way to the Object2VR user guides.
Do you have a trial version?
Before you buy our products, we suggest to first download the software and try it. The software is fully functional but will produce a watermark on the outputted images. The Pano2VR Pro trial limits the amount of images that can be imported to 4. To get the trial version: Download the product: Pano2VR. Object2VR. Install […]
How do I create an account?
If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset: This account is used to manage your licenses, payment options, and the Gnome Cloud account. If you need a forum account, please write to […]
Can I sell my output files (.xml, .js, .html) to my clients?
Yes, the license includes free distribution of all output files, including GGPKG files. You can also modify all files, except the player (pano2vr_player.js and object2vr_player.js) Please note: You are not allowed to create your own products based on just the player. Please contact us if you plan to create such a product.
How do I use a license key for all users in a computer lab?
If you have an EDU license for a computer lab, you may want to store the license key for each computer rather than for each user account. Pano2VR and Object2VR will also check the local machine registery path for keys, so you can store the license key at this path instead of the current users […]
How can I upgrade and/or add users to my license?
You only need to upgrade your license if: Upgrading from Pano2VR light to Pano2VR pro or from Object2VR single user to ObjectVR studio or Object2VR pro Upgrading to a major release (i.e., from 5.0 to 6.0) Adding additional users If you purchased your license from a reseller, please contact the reseller to upgrade your license. […]
How do I update Pano2VR / Object2VR?
By default, Pano2VR and Object2VR both check for updates every 7 days. If the update is incremental, it will download and install it automatically. If it is a major release, it will require a manual download and install. A major release/update is an increase in the version number. For example, from 1.0 to 2.0; 2.0 […]