When is a project unblocked for the daily and monthly limits?
The daily limit will lift at 00:00 UTC. The monthly limit is lifted on the first of every month at 00:00 UTC.
Can I have multiple accounts and users?
Yes, you can have multiple accounts, and each account can have multiple users. To add an account, register here. To add additional users: From the Gnome Cloud Browser in Pano2VR, open the Gnome Cloud Dashboard or log in directly. Select the account that should have additional users. Go to Permissions. Under Add User, enter the […]
I’ve reached my traffic limit, and my project is blocked. What can I do to fix this?
If you’re hitting the daily or monthly traffic limit, you can upgrade your subscription tier to increase the limit. To upgrade:1. Log in to the Gnome Cloud Dashboard.2. Go to Subscriptions.3. Then, click Buy more traffic/storage.
What happens if I reach the traffic limit?
As you approach your traffic limit, you will receive an email alert at 50% of your traffic limit and another at 80%. These alerts should give you time to change your subscription before hitting the limit. If you do go above your traffic limit, the project will be blocked, and visitors will see the error: […]
Does the Desktop Package Viewer connect to a network?
The Garden Gnome Package Viewer for desktops is built using Electron. The app uses Chromium to open and display packages created by Pano2VR or Object2VR in a browser similar to Chrome. The Desktop Package Viewer checks for new app versions on Garden Gnome’s server from time to time but does not send any data. However, […]
How come I’m not seeing any images when I click on the HTML file in the output folder?
By default, when you hit the Generate Output button, the project is created and then it opens in your default browser. Your project has not been published or put online. Rather, the Integrated Web Server is activated so you can immediately view your project before adding it to your website. However, if you’re trying to […]
I’ve uploaded my project to my website, but nothing is showing. What’s happening?
Most likely, not all files were uploaded to the server, or they are not located in the same directory. Make sure all the output files are in the project’s folder.
Why is there a vertical line in my panorama?
Visible vertical lines are usually caused by resizing the image in an image editor. Therefore, the line was created before the image was brought into Pano2VR. If you need to resize your panorama, we suggest using Pano2VR’s Transformation output as it uses pixel perfect remapping.
I get the error “OpenGL can not be initialized”. What should I do?
Most likely your graphics card driver is too old. Pano2VR requires OpenGL 2.1. Please download a new version from your graphics card vendor’s site. Note: These drivers are not delivered via Windows Update! Some useful links: NVIDIA – Geforce, Intel, ATI/Amd
What is Unbranded?
An unbranded license allows the user to hide the About Pano2VR… or the About Object2VR… menu option found within the right-click context menu of the HTML5 or Flash outputs.
Can I use the output files on more than one domain?
Yes!
Can I install Pano2VR and Object2VR on the same computer?
Yes! All programs work completely independent from each other! You can even install different versions of the same program. Just make sure the programs are in different directories during installation, and later you can change the name of the programs to reflect their version, i.e., Pano2VR 6.0, Pano2VR 7beta, and Object2VR 3.0.