Archives: FAQs

What is Unbranded?

An unbranded license allows the user to hide the About Pano2VR… or the About Object2VR… menu option found within the right-click context menu of the HTML5 or Flash outputs.

Can I install Pano2VR and Object2VR on the same computer?

Yes! All programs work completely independent from each other! You can even install different versions of the same program. Just make sure the programs are in different directories during installation, and later you can change the name of the programs to reflect their version, i.e., Pano2VR 6.0, Pano2VR 7beta, and Object2VR 3.0.

Can I purchase the license in a different name or the name of my company?

Generally, the license will be in the name of the person that has purchased the license key. When checking out, you will see a Comment box. Here, you can provide an alternative name; or if you are purchasing more than one user, a company name (but not an e-mail address). Alternatively, you can send us […]

Can I get a refund?

Generally we do not give refunds. We do, however, offer a fully functional trial version of all of our software (albeit watermarks on output). We recommend first trying our software to see if it fits your needs before purchasing a license.

Can I use my VAT ID?

Yes! When checking out, enter your VAT ID in the field provided. You can check the validity of your VAT ID on this site. What is a VAT ID?

Help! My license key no longer works!

This could be the result of one of the following: Using a license key intended for a different version, e.g. Pano2VR V3.0 key with Pano2VR V4.0 Using a license key for a different Garden Gnome Software product, e.g. Pano2VR key to try and activate Object2VR. A space is added when copy and pasting; look at […]

How can I sign up for your forum?

The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy! To join the forum: Send us an email to request an account. Include your preferred username and email address. After receiving the forum account information, log in. Participate.

How do I get support?

Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to support@ggnome.com. We make every effort to send a reply within a day or two of receiving the email. When reporting an issue, give us as much information about your problem as you can. It will let us help you […]