Can I use the output files on more than​ one domain?
Yes!
Can I install Pano2VR and Object2VR on the same computer?
Yes! All programs work completely independent from each other! You can even install different versions of the same program. Just make sure the programs are in different directories during installation, and later you can change the name of the programs to reflect their version, i.e., Pano2VR 6.0, Pano2VR 7beta, and Object2VR 3.0.
Can I purchase the license in a different name or the name of my company?
Generally, the license will be in the name of the person that has purchased the license key. When checking out, you will see a Comment box. Here, you can provide an alternative name; or if you are purchasing more than one user, a company name (but not an e-mail address). Alternatively, you can send us […]
Can I get a refund?
Generally we do not give refunds. We do, however, offer a fully functional trial version of all of our software (albeit watermarks on output). We recommend first trying our software to see if it fits your needs before purchasing a license.
Can I use my VAT ID?
Yes! When checking out, enter your VAT ID in the field provided. You can check the validity of your VAT ID on this site. What is a VAT ID?
Help! My license key no longer works!
This could be the result of one of the following: Using a license key intended for a different version, e.g. Pano2VR V3.0 key with Pano2VR V4.0 Using a license key for a different Garden Gnome Software product, e.g. Pano2VR key to try and activate Object2VR. A space is added when copy and pasting; look at […]
How can I sign up for your forum?
The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy! To join the forum: Send us an email to request an account. Include your preferred username and email address. After receiving the forum account information, log in. Participate.
How do I get support?
Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to support@ggnome.com. We make every effort to send a reply within a day or two of receiving the email. When reporting an issue, give us as much information about your problem as you can. It will let us help you […]
How can I pay without using PayPal?
Please send an email to support@ggnome.com to inquire about other payment options.
I have lost the email with my license key. Can you resend my key?
You can access all of your keys when you log in to your account on our website. If you have forgotten your password, click, Lost Password, to reset it. If you do not remember your account details at all, send us an email and we will try to help you.
How do I purchase your software?
Our products are available to purchase online. When you purchase our software, you are buying a license which will remove the watermarks from the trial version. Boxed versions of our software are not available. To order a single-user license Go to the product page: Pano2VR Object2VR Scroll down or click, Buy it, to bring you […]
Will my license work with all operating systems (Windows, Mac, Linux)?
Pano2VR will work with macOS and Windows. Linux is not supported but may work with Wine. We recommend downloading Pano2VR and test with the trial version before purchasing. If you have purchased our software from the Mac App Store, please contact us and we’ll help you out.
How many people can use the software?
A single license is valid for one user. More users can be added during or after the initial purchase. Please see, How can I add users to my license? or How do I purchase your software?. Each user can activate up to 2 installations (i.e., one for a desktop and one for a laptop computer).
Why am I seeing a shift in color, white balance and contrast in my outputs?
You are seeing this change because most likely your input image is using a colorspace other than sRGB. Make sure your image is converted to sRGB before importing.
Why can’t I log in to the website or forum account?
Most likely, you are trying to use the same log in with the same user name and password for either account. Both the website and forum accounts require different log in credentials. To log on to the forum, you will need to send an email request for an account to be created. If you’ve purchased […]
How can I get news via email?
You can subscribe to our blog at Mailchimp.
Do you offer educational licenses?
Pano2VR and Object2VR Student and educational licenses are available upon request. Contact our support team for more information.
Will my license expire?
The license will not expire and includes free updates for the version/release purchased. Major releases of the software will require a paid upgrade.
How do I report software issues/bugs?
If you are experiencing problems with our software and want to report the issue, we suggest first searching the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing […]
I have purchased a license in the past, do I have to make another purchase in order to get an account?
No. If you’ve ordered a license in the past, you can activate your account by requesting a new password: Click the Login button at the bottom of the page. Click, Request new password. Enter the email address associated with your license. You’ll be sent an email with an activation link. Follow the activation link to […]