Support

The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy!

To join the forum:

1. Send us an email to request an account. Include your preferred username and email address.
2. After receiving the forum account information, log in.
3. Participate.

If you are experiencing problems with our software and want to report the issue, we suggest first searching the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing the same issue.

We monitor the forum and provide answers to questions there so everyone can see the solutions. However, if you would rather not report in the forum, you can send an e-mail to: [email protected]. Please remember to include the information below:

When reporting an issue either in the forum or by email, please make sure you give the following information:

• Software & version number: Object2VR or Pano2VR; 32 bit or 64 bit
• Platform & version number: Windows, Mac, Linux, iOS, Android, etc.
• Browser
• Detailed description of the issue and the steps to reproduce

Remember, pictures can say a thousand words! Screenshots of your problem can be very helpful.

Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to [email protected]. We make every effort to send a reply within a day or two of receiving the email.

When reporting an issue, give us as much information about your problem as you can. It will let us help you quicker.

If you’re looking for help in getting your tour created or a skin built, take a look at this list of 3rd-Party services.

Thomas Bredenfeld deckt weite Teile von Pano2VR in seiner 4. Ausgabe des Panoramabuches ab. Weiters gibt es auch noch das Online Videotraining für Pano2VR bei Linkedin Learning.