Gnome Cloud

Questions

What happens if I reach the traffic limit?

As you approach your traffic limit, you will receive an email alert at 50% of your traffic limit and another at 80%. These alerts should give you time to change your subscription before hitting the limit.

If you do go above your traffic limit, the project will be blocked, and visitors will see the error: 503 service unavailable.

Additionally, we will send “blocked” and “restored” emails from [email protected]. We suggest adding this email address to your email program’s safe list.

I’ve reached my traffic limit, and my project is blocked. What can I do to fix this?

If you’re hitting the daily or monthly traffic limit, you can upgrade your subscription tier to increase the limit.

To upgrade:
1. Log in to the Gnome Cloud Dashboard.
2. Go to Subscriptions.
3. Then, click Buy more traffic/storage.

When is a project unblocked for the daily and monthly limits?

The daily limit will lift at 00:00 UTC. The monthly limit is lifted on the first of every month at 00:00 UTC.

What happens with an expired subscription?

If your subscription expires and there are projects uploaded to Gnome Cloud, your projects will be temporarily blocked until you reinstate the subscription.

Can I have multiple accounts and users?

Yes, you can have multiple accounts, and each account can have multiple users. To add an account, register here.

To add additional users:

  1. From the Gnome Cloud Browser in Pano2VR, open the Gnome Cloud Dashboard or log in directly.
  2. Select the account that should have additional users.
  3. Go to Permissions.
  4. Under Add User, enter the email address of the additional user and then apply a role for that user.
Can my client pay for the subscription directly?

Yes. The subscription doesn’t need to come from the account owner. The client can create an account on Gnome Cloud, purchase the subscription, and add you as a user.

Do you offer white-label hosting?

Yes! White-Label hosting means that our hosting is not branded. The URL used for your project does not indicate our brand, and there are no restrictions on how the project URL is used.

Where is Gnome Cloud hosted?

Gnome Cloud is using Amazon S3 with multiple availability zones to host your projects and delivering them with AWS Cloudfront with over 400 edge locations and 13 second-level caches around the globe.

Can I sell an iOS / Android / macOS / Windows app with embedded projects using Gnome Cloud?
Does the user keep all the rights to the uploaded projects?

Yes! We only need consent to host your content and deliver it on your behalf, and you keep all the rights. You can read our Terms of Service.

Why is your hosting service so expensive?

We are charging 1:1 of what we pay to Amazon. We try to offer a professional solution that works on a global scale and not for a small audience located near a single web server.

Our plan is not to compete on price with cheaper hosting solutions but to offer a turn-key solution for users that don’t want to manage the content delivery themself.