General

The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy!

To join the forum:

1. Send us an email to request an account. Include your preferred username and email address.
2. After receiving the forum account information, log in.
3. Participate.

Yes! All programs work completely independent from each other!

You can even install different versions of the same program. Just make sure the programs are in different directories during installation, and later you can change the name of the programs to reflect their version, i.e., Pano2VR 6.0, Pano2VR 7beta, and Object2VR 3.0.

Most likely, you are trying to use the same log in with the same user name and password for either account. Both the website and forum accounts require different log in credentials.

To log on to the forum, you will need to send an email request for an account to be created.

If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset:

1. Click the Login button at the bottom of the page.
2. Click, Request new password.
3. Enter the email address associated with your license. You’ll be sent an email with an activation link.
4. Follow the activation link to reset the password.
5. Log in with your new password.

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An unbranded license allows the user to hide the About Pano2VR… or the About Object2VR… menu option found within the right-click context menu of the HTML5 or Flash outputs.

Yes, the license includes free distribution of all output files, including GGPKG files.

You can also modify all files, except the player (pano2vr_player.js and object2vr_player.js)

Please note: You are not allowed to create your own products based on just the player. Please contact us if you plan to create such a product.

If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset:

1. Click the Login button at the bottom of the page. Or go to: https://ggnome.com/user.
2. Click the tab, Request new password.
3. Enter the email address associated with your license. You’ll be sent an email with an activation link.
4. Follow the activation link to reset the password.
5. Log in with your new password.

This account is used to manage your licenses, payment options, and the Gnome Cloud account.

If you need a forum account, please write to us with your preferred username.

The Garden Gnome Package Viewer for desktops is built using Electron. The app uses Chromium to open and display packages created by Pano2VR or Object2VR in a browser similar to Chrome.

The Desktop Package Viewer checks for new app versions on Garden Gnome’s server from time to time but does not send any data. However, if the packaged tour requires external content like Google Maps, then this will need to fetch the map tiles from Google’s servers.

Pano2VR and Object2VR make occasional https requests to ggnome.com port 443 to check for updates, and it is also used during activation.

If you use Google Maps/OpenStreetMap/MapBox the map component connects to those services. The same goes for Google StreetView and the places API. Pano2VR then sends request to those Google APIs.

To preview an output project, the integrated web server opens a local port and opens this page in the default Web browser. Per default, this is a random port > 1024, and it is limited to “localhost”, but you can configure a dedicated port in the Pano2VR settings.