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FAQ

Our products are available to purchase online. When you purchase our software, you are buying a license which will remove the watermarks from the trial version.Boxed versions of our software are not available.

  1. Go to the product page:
  2. Click, Buy a license, at the top of the page.
  3. Choose a product version. This will then bring you to the Shopping Cart.
  4. [Optional] Add the number of users you wish to add to your license. Click, Update cart, to update the sum.
  5. Click, Checkout.
  6. Now on the Checkout page, add your email address.
    This email address will be associated with the license key and will be the user name for your account.
  7. Fill out your billing information.
  8. [Optional] In the Comments section, enter an alternative name for your license if you don’t want it to be the same name as your account. For example, you may wish to license the software to your company’s name.
  9. Continue to review your order.
  10. Choose a payment option. Continue to finalize payment.
  11. Payment complete. You will receive the license key via the email address you provided in step 6. Be sure to check your junk/spam folders.
    You may also receive an email regarding your account. You can choose to activate your account using the link provided. Activating the account is optional.

Before you buy our products, we suggest to first download the software and try it. The software is fully functional but will produce a watermark on the outputted images. The Pano2VR Pro trial limits the amount of images that can be imported to 4.

To get the trial version:

  1. Download the product:

  2. Install the product on:

    • Mac: Open the DMG and drag the Pano2VR or Object2VR logo on to the Applications folder.
    • Windows: Open the EXE and follow the installer’s directions.
    • Linux: Unzip/extract the tar.gz file. And then follow the instructions provided by one of our users for installing on Ubuntu.

Generally we do not give refunds. We do, however, offer a fully functional trial version of all of our software (albeit watermarks on output). We recommend first trying our software to see if it fits your needs before purchasing a license.

The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy!

To join the forum:

  1. Send us an email to request an account.
  2. After receiving the forum account information, log in.
  3. Particiapte.

Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to support@ggnome.com.
We make every effort to send a reply within a day or two of receiving the email.

If you are reporting an issue, giving us as much information about your problem will let us help you quicker.

If you need immediate help, you can call our support team at +44 1206 734111.

If you are experiencing problems with our software and want to report the issue, we suggest first searching the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing the same issue.

We monitor the forum and provide answers to questions there so everyone can see the solutions. However, if you would rather not report in the forum, you can send an e-mail to: support@ggnome.com. Please remember to include the information below:

When reporting an issue either in the forum or by email, please make sure you give the following information:
- Software & version number: Object2VR or Pano2VR; 32 bit or 64 bit
- Platform & version number: Windows, Mac, Linux, iOS, Android, etc.
- Browser
- Detailed description of the issue and the steps to reproduce

Remember, pictures can say a thousand words! Screenshots of your problem can be very helpful.

You only need to upgrade your license if:

  • Upgrading from Pano2VR to Pano2VR Pro or from Object2VR single user to ObjectVR studio or Object2VR pro
  • Upgrading to a major release (i.e., from 3.0 to 4.0)
  • Adding additional users

To upgrade:

  1. Log in to your account at http://ggnome.com/user.
    If you haven’t purchased a product on our site yet, but have purchased a license in the past, you can use the Request new password tab and enter the email address associated with your license. You will then receive an email to reset your password.
  2. Under the My Licenses tab, you will see all of your licenses. Find the Upgrade options column. Click on the product to upgrade. The product will be added to the shopping cart.
    If adding users, enter the total amount of users you wish to have on the license. Click, Update cart, to see the total price.
  3. Click, Checkout to go through the payment process.
    Once the payment is confirmed, you will receive an email containing your updated license.
  4. If you upgraded to a new product, open the software, go to the settings or preferences and in the license key field, paste your new license.
Garden Gnome Software
  • If you purchased your license from the Mac App Store, please contact support to get your upgrade.

One user license is required for each person using the software. More licensed users can be added during or after the initial purchase, please see, How can I add users to my license?

Each user can activate up to 2 installations (i.e. one for a desktop and one for a laptop computer).

This could be the result of one of the following:

  • Using a license key intended for a different version, e.g. Pano2VR V3.0 key with Pano2VR V4.0
  • Using a license key for a different Garden Gnome Software product, e.g. Pano2VR key to try and activate Object2VR.
  • A space is added when copy and pasting; look at the start or end of the key and remove any added spaces.
  • In some cases it’s possible that the incorrect characters were used; I (upper case i), l (lower case L) and 1 (number one) look very similar, the same goes for 0 (number zero) and O (upper case o).

Generally, the license will be in the name of the person that has purchased the license key. When checking out, you will see a Comment box. Here, you can provide an alternative name; or if you are purchasing more than one user, a company name (but not an e-mail address).

Alternatively, you can send us an e-mail to change the name if you did not do this at point of purchase. Please note that a request can only be authorized from the original purchaser and a license can only be put in a company name if the license is for two or more users.

By default, Pano2VR and Object2VR both check for updates every 7 days. If the update is incremental, it will download and install it automatically. If it is a major release, it will require a manual download and install.

  • A major release/update is an increase in the version number. For example, from 1.0 to 2.0; 2.0 to 3.0, etc.
  • Inter-version updates are incremental versions. For example, from 4.0 to 4.0.1.

NOTE: You do not have to uninstall older versions!

Updating to a major release

For all major releases you will need to download and install the new version. Also, all major releases require a new license.

  1. Download the latest version of Pano2VR by doing one of the following:

    • In Pano2VR or Object2VR, go to Help > Check for Updates. Select, Yes, in the dialog that appears. A browser window will open to Garden Gnome Software’s Pano2VR’s download page. Choose your operating system to download.
    • Go directly to the download page to download the installer.
  2. Install:

    • Mac: Open the DMG and drag the Pano2VR or Object2VR logo on to the Applications folder.
    • Windows: Open the EXE and follow the installer’s directions.
    • Linux: Unzip/extract the tar.gz file. And then follow the instructions provided by one of our users for installing Pano2VR on Ubuntu.
  3. Open the new version. When it opens it will ask you for a license key.

  4. Enter your new license key or use the trial version.
    NOTE: The trial is fully functional and does not time out. All outputs will have distinct watermarks added to them.

Updating to an incremental release

All incremental updates are free (included with your license) and are simple to install:

  1. Go to Help > Check for Updates. Select, Yes, in the dialog that appears.
    Pano2VR or Object2VR will download the update and will automatically install the new version.

    NOTE: If, Check for updates, is selected in the Settings or Preferences, a dialog will pop up on opening alerting you of the update.

  2. Reopen the software and continue working.

Yes! All programs work completely independent from each other!

You can even install different versions of the same program. Just make sure the programs are in different directories during installation and later you can change the name of the programs to reflect their version, i.e. Pano2VR 4.0, Pano2VR 4.5beta and Object2VR 2.0.

An unbranded license allows the user to hide the About Pano2VR… or the About Object2VR… menu option found within the right-click context menu of the HTML5 or Flash outputs.

No. If you’ve ordered a license in the past, you can activate your account by requesting a new password:

  1. Click the Login button at the bottom of the page.
  2. Click, Request new password.
  3. Enter the email address associated with your license. You’ll be sent an email with an activation link.
  4. Follow the activation link to reset the password.
  5. Log in with your new password.

If you’re having troubles accessing your account, just send us an email and we’ll get you sorted out.

Most likely, you are trying to use the same log in with the same user name and password for either account. Both the website and forum accounts require different log in credentials.

To log on to the forum, you will need to send an email request for an account to be created.

If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset:

  1. Click the Login button at the bottom of the page.
  2. Click, Request new password.
  3. Enter the email address associated with your license. You’ll be sent an email with an activation link.
  4. Follow the activation link to reset the password.
  5. Log in with your new password.

This error will pop up if the browser does not allow local access to your files for the HTML5 ouput. To avoid this locally (your computer), do one of three things:

Sometimes, you’ll need to send the project to a client, and they’ll see this error, too. To avoid this issue, simply select, Embedded XML, in the normal template of the HTML file.

If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset:

  1. Click the Login button at the bottom of the page. Or go to: https://ggnome.com/user.
  2. Click the tab, Request new password.
  3. Enter the email address associated with your license. You’ll be sent an email with an activation link.
  4. Follow the activation link to reset the password.
  5. Log in with your new password.