Issue with compass position once on site.

C.Casares · Fri Nov 17, 2023 10:32 pm

We have an issue with the compass position in the skin where the pointer is moving out of alignment once the tour is deployed to our website.

: Screenshot 2023-11-17 132417.png (79.81 KiB) Viewed 36381 times

When we are looking at the output in the integrated web server, the compass is fine.

Is this something we can adjust in the skin or is this on the web side?

: Screenshot 2023-11-17 132549.png (151.43 KiB) Viewed 36381 times

Thanks!

Tony · Sat Nov 18, 2023 5:23 am

Hi,

I presume you are using the Compass components posted by Martin.

I took those and an older one I had and did a quick test and everything seems fine.

Here is the output uploaded to an S3 Bucket: https://p2vr.s3.ap-southeast-2.amazonaw ... index.html

And I did an embed test to see if that had any effect but it was still okay.

https://tonyredhead.com/embedtest

Built in V7 release.

Tony

Mon Nov 20, 2023 9:55 pm

Hi C.Casares,
Can you post your skin?
It could be a number of things.
Regards,

C.Casares · Tue Nov 21, 2023 5:33 pm

I have attached a copy of our skin. And I did not re download the components but that next on my list. I took a compass element from a previous tour skin file we did that is working on the site (site is internal so I cannot share) but that did not fix the problem.

Thanks for any help you can give!

Tue Nov 21, 2023 9:20 pm

Hi C.Casares,
Using your skin I uploaded a project to the Gnome Cloud and using a Package, uploaded it to a WordPress website, all is displaying without issue.
Who is your host provider?
Can you post your link?
Regards,

C.Casares · Thu Dec 14, 2023 8:17 pm

Hopki wrote: ↑Tue Nov 21, 2023 9:20 pm Hi C.Casares,
Using your skin I uploaded a project to the Gnome Cloud and using a Package, uploaded it to a WordPress website, all is displaying without issue.
Who is your host provider?
Can you post your link?
Regards,

Thanks for checking in on this, I unfortunately cannot share a link as it is hosted on internal company servers.

Out of curiosity does Pano2VR offer consulting via teams or online or anything? It would be extremely helpful for both our team ( the builders ) and our IT team ( who host ) to get some inside knowledge and optimize our usage of the program.

Fri Dec 15, 2023 11:21 am

We Garden Gnome GmbH do offer one-to-one via Zoom.
Please e-mail in to support, link below.
Regards,

C.Casares · Wed Apr 17, 2024 5:04 pm

Hey Martin,

Not sure if you remember this thread/issue. We are trying several troubleshooting steps to narrow down the issue but i was wondering, is there any specifics I would need in the Embedded Stylesheet that would shield the tour from the website?

Currently we just have the default in there with no alterations on our part.