360 Video not playing on iOS/Mac

[JimN]

Hello everyone!

I'm creating a 360 video tour, with 360 video nodes.
Users have to either use a menu or click a button in order to enable the action 'Play Video', and on mobile I have a play icon appear which users have to click on order to enable the action 'Play Video'.

The problem is that none of the videos play on Mac or iPhone.
'Auto start' is not enabled, which I read is a common issue. They are not looping, and they have been exported in a compatible 1920x1080 .M4V codec.

I'm using the latest version of the Pano2VR 7 beta, and I'm wondering if perhaps there's a bug somewhere. Because, even though I've set all of the videos to 'Stop' as the End Action and saved, sometimes when I open the project some have reverted back to 'Loop'?

Any help would be appreciated, thank you!

Jim N

[Hopki]

Hi Jim,
This does not sound right.
Can you send in your project to support, the link is below.
Regards,

[Tony]

Hi Martin,

I'm encountering the same issue and was curious whether a solution was found for iOS.

I have a simple 1-node tour with a 360 video panorama. The file is 1920 x 1080 (2180 x 1080), 31.2 MB, H.264,

Results:

Desktop:

Chrome = working, Edge = working, Firefox = working, Safari = working

iPhone:

Chrome = not working, Edge = working, Firefox = not working , Safari = not working

Android:

Chrome = working, Edge = working, Firefox = plays audio but black screen

iPad Pro

Chrome = working, Edge = working, Firefox = working , Safari = working

regards,

Tony

[Tony]

Hi Martin,

I'm encountering the same issue and was curious whether a solution was found for iOS.

I have a simple 1-node tour with a 360 video panorama. The file is 1920 x 1080 (2180 x 1080), 31.2 MB, H.264,

Here is a link to the project online: https://p2vr.s3.ap-southeast-2.amazonaw ... index.html

Results:

Mac OS Desktop:
Chrome = working, Edge = working, Firefox = working, Safari = working

iPhone:
Chrome = not working, Edge = working, Firefox = working , Safari = working

Android:
Chrome = working, Edge = working, Firefox = plays audio but black screen

iPad Pro
Chrome = working, Edge = working, Firefox = working , Safari = working

regards,

Tony

[Hopki]

Hi Tony,
Can you send in your video?
I have been working on a 360 video project myself and have not encountered any issues.
Regards,

[Tony]

Can you send in your video?

Hi Martin,

I've sent you a link via the Support email address.

cheers,

Tony