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Intern:FAQ General Update

How to buy[edit]

Our products are available to purchase online. Boxed versions of our software are not available. When you purchase our software, you are buying a license which will remove the watermarks from the trial version. The license is a

  1. Go to the Buy a License page for:
  2. Choose a version of the software.

  3. Click, Buy now, to get the the Checkout page.

  4. Select your country. If you are located in the European Union, VAT (value added tax) will be added to your purchase.

  5. Optional Select the number of additional licenses you will need. Each license is for one user. Click Update to refresh and show the current sum.

  6. Click Continue.
  7. Choose to pay with:
  8. * Paypal
  9. * Share*it! (Use Share*it if you have a VAT ID)

  10. Follow the online payment instructions.

  11. You will receive the license key via the email you provided during the purchasing process. Be sure to check your junk/spam folders. The email will come from keymaster at gardengnomesoftware dot com.

  12. Go to Pano2VR or Object2VR on your computer, open the settings or preferences and in the license field, copy and paste your new license here.
    Prefs enter license.jpeg

Trial Version[edit]

Before you buy our products, we suggest to first download the software and try it. The software is fully functional but will produce a watermark on the outputted images.

To get the trial version

  1. Download the product:
  2. Install the product on:
    • Mac: Open the DMG and drag the Pano2VR or Object2VR logo on to the Applications folder.
    • Windows: Open the EXE and follow the installer's directions.
    • Linux: Unzip/extract the tar.gz file. And then follow the instructions provided by one of our users for installing on Ubuntu.

VAT ID[edit]

If you have a VAT ID, we recommend to make your through Share*it! when checking out.

You can check the validity of your VAT ID on this site.

Can I get a refund?[edit]

Generally we do not give refunds. We do, however, offer a fully functionial trial version (albeit watermarks on output) of all of our software. We recommend first trying our software to see if it fits your needs before purchasing a license.

Where to get help[edit]

We offer a lot of ways to help you out when using our software:

User Guides[edit]

The user guides are an online manual for the software. They are offered in English and provide both video and written tutorials. If you're looking for a specific topic, use the search box at the top of the page.

Forum[edit]

The forum is a public board where you may post your question, work or try to help others. It's a great community, don't be shy!

To join the forum:

  1. Send us an email requesting an account to forum@gardengnomesoftware.com.
  2. After receiving the forum account information, log in.
  3. Particiapte.

Email[edit]

Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to:

We make every effort to send a reply within a day or two of receiving the email. Please be patient, we get a lot of email.

If you are reporting an issue, giving us as much information about your problem will let us help you quicker.

How do I report software problems?[edit]

If you are experiencing problems with our software and want to report the issue, please see if we are already aware of the problem by checking our Bug Tracker.
The Bug Tracker may give a solution or an indication of when the issue will be resolved. Use the Project menu to select your software to refine the search.

If you cannot find the problem you are experiencing, the next step is to visit the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing the same issue.

When reporting an issue either in the forum or by e-mail support, please make sure you give the following information:

We monitor the forum and provide answers to questions there so everyone can see the solutions. However, if you would rather not report in the forum, you can send an e-mail to: Garden Gnome Support please remember to include the above information.

License[edit]

How can I upgrade and/or add users to my license?[edit]

You only need to upgrade your license if:


  1. Go to the Buy a License page:
  2. At the bottom of the page, under the heading, Upgrade, enter your current license.
    ◊ TIP: If you have lost or misplaced your license key, you can easily retrieve it here: http://ggnome.com/key

  3. Click, check for upgrade.
    If your current license hasn't been upgraded yet, the next page will say, License "License Name" found! and will direct you to a an upgrade path.
    Upgrade found.png
    ◊ NOTE: All major releases are paid upgrades, however, some may be eligible for free upgrades.
    ◊ NOTE: You can also add additional users to the license here.

  4. Follow the online instructions for buying/acquiring the new license.
    ◊ NOTE: You can pay via PayPal or Share-it. You do not need a PayPal account to pay with PayPal - credit cards are accepted.

  5. Go to Pano2VR or Object2VR on your computer, open the settings or preferences and in the license field, copy and paste your new license here.
    Prefs enter license.jpeg


◊ NOTE: Your version 2 or version 3 license is still valid for Pano2VR 2.x or Pano2VR 3.x respectively and you may install them on the same machine as the latest version. You can always download previous versions from the following pages. Just click on Show/Hide older versions.

How many people can use the software?[edit]

One user is required for each person using the software. More users can be added during or after the initial purchase, please see How can I add users to my license?.

Will my license work with all operating systems (Windows, Mac, Linux)?[edit]

Yes! Your license will work on all platforms. Just download the correct build for your system and enter your license key.

However, if you have purchased our software from the Mac App Store, you are not given a license key, nor do we have one for you. In other words, there is no license for you to use on other platforms when purchasing via the Mac App Store.

Can I sell my output files (.swf, .mov) to my clients?[edit]

Yes!

Can I use the output files on more then one domain?[edit]

Yes!

I have lost the email with my license key. Can you resend me the key?[edit]

Please use the key recovery form to resend all your keys associated to your email address.

Help! My license key no longer works![edit]

This could be the result of one of the following:

TIP: The best way is to copy & paste the key from the original email. You can also request all your keys at http://ggnome.com/key.

Can I purchase the license in a different name or the name of my company?[edit]

Generally, the license will be in the name of the person that has purchased the license key. On the PayPal and Share*It checkout pages, you have the opportunity to add information. Here, you can provide an alternative name; or if you are purchasing more than one user, a company name (but not an e-mail address).

Alternatively, you can send us an e-mail to change the name if you did not do this at point of purchase. Please note that a request can only be authorized from the original purchaser and a license can only be put in a company name if the license is for two or more users.

What is Unbranded?[edit]

An unbranded license allows the user to hide the About Pano2VR... or the About Object2VR... menu option found within the right-click context menu of the HTML5 or Flash outputs.


Installation[edit]

How do I install an update of Pano2VR / Object2VR?[edit]

By default, Pano2VR and Object2VR both check for updates every 7 days. If the update is incremental, it will download and install it automatically. If it is a major release, it will require a manual download and install.


◊ NOTE: You do not have to uninstall older versions!


Updating to a major release[edit]

For all major releases you will need to download and install the new version. Also, all major releases require a new license.


  1. Download the latest version of Pano2VR by doing one of the following:
    • In Pano2VR or Object2VR, go to Help > Check for Updates. Select, Yes, in the dialog that appears. A browser window will open to Garden Gnome Software's Pano2VR's download page. Choose your operating system to download.
    • Go directly to the download page to download the installer.

  2. Install:
    • Mac: Open the DMG and drag the Pano2VR or Object2VR logo on to the Applications folder.
    • Windows: Open the EXE and follow the installer's directions.
    • Linux: Unzip/extract the tar.gz file. And then follow the instructions provided by one of our users for installing on Ubuntu.

  3. Open the new version. When it opens it will ask you for a license key.
    Enter license.png

  4. Enter your new license key or use one of the trial versions.

    ◊ NOTE: The trial is fully functional and does not time out. All outputs will have distinct watermarks added to them.


Updating to an incremental version[edit]

All incremental updates are free (included with your license) and are simple to install:


  1. Go to Help > Check for Updates. Select, Yes, in the dialog that appears.
    Pano2VR or Object2VR will download the update and will automatically install the new version.
    ◊ NOTE: If "Check for updates" is selected in the Settings or Preferences, a dialog will pop up on opening alerting you of the update.

  2. Reopen the software and continue working.

Can I install Pano2VR, Object2VR and Pano2QTVR on the same computer?[edit]

Yes! All programs work completely independent from each other!

You can even install different versions of the same program. Just make sure the programs are in different directories during installation and later you can change the name of the programs to reflect their version, i.e. Pano2VR 2.3.4, Pano2VR 3.1.0 and Object2VR 2.0.

See also[edit]

Pano2VR - Help

Object2VR - Help

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