Generally we do not give refunds. We do, however, offer a fully functional trial version of all of our software (albeit watermarks on output). We recommend first trying our software to see if it fits your needs before purchasing a license.
Yes! All programs work completely independent from each other!
You can even install different versions of the same program. Just make sure the programs are in different directories during installation and later you can change the name of the programs to reflect their version, i.e. Pano2VR 4.0, Pano2VR 4.5beta and Object2VR 2.0.
Generally, the license will be in the name of the person that has purchased the license key. When checking out, you will see a Comment box. Here, you can provide an alternative name; or if you are purchasing more than one user, a company name (but not an e-mail address).
Alternatively, you can send us an e-mail to change the name if you did not do this at point of purchase. Please note that a request can only be authorized from the original purchaser and a license can only be put in a company name if the license is for two or more users.
Yes, the license includes free distribution of all output files. You can also modify all files, except the player (pano2vr_player.js and object2vr_player.js)
Please note: You are not allowed to create your own products based on just the player. Please contact us if you plan to create such a product.
Yes! When checking out, enter your VAT ID in the field provided.
You can check the validity of your VAT ID on this site.
Before you buy our products, we suggest to first download the software and try it. The software is fully functional but will produce a watermark on the outputted images. The Pano2VR Pro trial limits the amount of images that can be imported to 4.
To get the trial version:
Student and educational licenses are available upon request. Contact our support team for more information.
This could be the result of one of the following:
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If you prefer to not use PayPal, you can use MyCommerce.
The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy!
To join the forum:
You only need to upgrade your license if:
If you purchased your license from a reseller, please contact the reseller to upgrade your license.
If you purchased your license from the Mac App Store, please contact support to get your upgrade.
By default, when you hit the Generate Output button, the project is created and then it opens in your default browser.
Your project has not been published or put online. Rather, the Integrated Web Server is activated so you can immediate view your project before adding to your website.
However, if you’re trying to open the panorama or object movie directly from the output folder, you’ll probably see something similar to image below. This is because browsers have local file restrictions which prevent you from viewing the panorama or object. Once the files are uploaded to a server you should have no issues viewing the output.
Each browser can have their local file access settings changed. We’ve provided how to do this for the main browsers:
Chrome.exe —allow-file-access-from-filesopen /Applications/Google\ Chrome.app —args —allow-file-access-about:config in the search bar. A “Proceed with Caution” page will appear. Click, “Accept the Risk and Continue.”security.fileuri.strict_origin_policy.This requires an extra step of enabling Developer’s Mode.
If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset:
Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to support@ggnome.com. We make every effort to send a reply within a day or two of receiving the email.
When reporting an issue, give us as much information about your problem as you can. It will let us help you quicker.
If you need immediate help, you can call our support team at +44 1206 734111.
If you’re looking for help in getting your tour created or a skin built, take a look at this list of 3rd-Party services.
Our products are available to purchase online. When you purchase our software, you are buying a license which will remove the watermarks from the trial version. Boxed versions of our software are not available.
If you are experiencing problems with our software and want to report the issue, we suggest first searching the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing the same issue.
We monitor the forum and provide answers to questions there so everyone can see the solutions. However, if you would rather not report in the forum, you can send an e-mail to: support@ggnome.com. Please remember to include the information below:
When reporting an issue either in the forum or by email, please make sure you give the following information:
Remember, pictures can say a thousand words! Screenshots of your problem can be very helpful.
By default, Pano2VR and Object2VR both check for updates every 7 days. If the update is incremental, it will download and install it automatically. If it is a major release, it will require a manual download and install.
NOTE: You do not have to uninstall older versions!
For all major releases you will need to download and install the new version. Also, all major releases require a new license.
All incremental updates are free (included with your license) and are simple to install:
If you have an EDU license for a computer lab, you may want to store the license key for each computer rather than for each user account. Pano2VR and Object2VR will also check the local machine
For example: For Pano2VR 5 the license key can be stored on Windows at:
[HKEY_LOCAL_MACHINE\Software\GardenGnomeSoftware\Pano2VR\license] "key_v5"="yourkey"
In Mac OS X you can copy a plist file with the key from
/Users/your_username/Library/Preferences/com.gardengnomesoftware.Pano2VR.plist
to
/Library/Preferences/com.gardengnomesoftware.Pano2VR.plist
One user license is required for each person using the software. More licensed users can be added during or after the initial purchase, please see, How can I add users to my license?
Each user can activate up to 2 installations (i.e. one for a desktop and one for a laptop computer).
Most likely your graphics card driver is too old. Pano2VR requires OpenGL 2.1. Please download a new version from your graphics card vendor’s site.
Note: These drivers are not delivered via Windows Update!
Some useful links:
You can access all of your keys when you log in to your account on our website. If you have forgotten your password, click, Lost Password, to reset it. If you do not remember your account details at all, send us an email and we will try to help you.
No. If you’ve ordered a license in the past, you can activate your account by requesting a new password:
If you’re having troubles accessing your account, just send us an email and we’ll get you sorted out.
Most likely, not all files were uploaded to the server, or they are not located in the same directory. Make sure all the output files are in the project’s folder.
An unbranded license allows the user to hide the About Pano2VR… or the About Object2VR… menu option found within the right-click context menu of the HTML5 or Flash outputs.
You’ll find online manuals in the Documentation section. They are offered in English and provide both video and written tutorials. If you’re looking for a specific topic, use the search box at the top of the page.
You are seeing this change because most likely your input image is using a colorspace other than sRGB. Make sure your image is converted to sRGB before importing.
Most likely, you are trying to use the same log in with the same user name and password for either account. Both the website and forum accounts require different log in credentials.
To log on to the forum, you will need to send an email request for an account to be created.
If you’ve purchased a license, your account on our website has already been created; you just need to activate it. You can do this by requesting to have your password reset:
This error will pop up if the browser does not allow local access to your files for the HTML5 ouput. To avoid this locally (your computer), do one of three things:
Sometimes, you’ll need to send the project to a client, and they’ll see this error, too. To avoid this issue, simply select, Embedded XML, in the settings for the normal.ggt HTML template.
Visible vertical lines are usually caused by resizing the image in an image editor. Therefore, the line was created before the image was brought into Pano2VR. If you need to resize your panorama, we suggest using Pano2VR’s Transformation output as it uses pixel perfect remapping.
The license will not expire and includes free updates for the version/release purchased. Major releases of the software will require a paid upgrade.
Yes! Your license will work on all platforms. Just download the correct build for your system and enter your license key.
However, if you have purchased our software from the Mac App Store, please contact us and we’ll help you out.