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Street View Upload Error 500

Posted: Thu Apr 20, 2017 10:12 pm
by MSusman
Not sure if this has been discussed already.
I am getting this error message when uploading to Street View.
My input images are Tiffs. I will convert to jpg and apply all patches and see if that helps.
{
"error": {
"code": 500,
"message": "Internal error encountered.",
"status": "INTERNAL"
}
}

Re: Street View Upload Error 500

Posted: Thu Apr 20, 2017 10:55 pm
by Hopki
Hi,
Which version of Pano2VR are you using?
Give it a couple of hours and try again.
Please let me know,
Regards,
Hopki

Re: Street View Upload Error 500

Posted: Fri Apr 21, 2017 2:13 am
by MSusman
I am using the latest 5.2 beta 3.
My workaround was to convert and apply all patches to jpg.
The Street View uploader seems to not like Tif input images.

Re: Street View Upload Error 500

Posted: Fri Apr 21, 2017 9:45 am
by Hopki
Hi,
We added a TIF checkbox as some say that this worked as well as larger images.

1.jpg
1.jpg (44.29 KiB) Viewed 4269 times
The advice is leave the TIF checkbox deselected and the 12K image selected. These are default settings and Google recommendations.
The patch file type should not matter as the uploaded images should be JPG.
Are you uploading the image in JPG or TIF?
Regards,
Hopki

Re: Street View Upload Error 500

Posted: Fri Apr 21, 2017 4:17 pm
by MSusman
Thanks for the heads up. For regular tours I work with tif source images and convert to jpg on final output. I assumed the Streetview output was converting the images to jpg before uploading to Google. I'll check my settings and change my workflow.

Re: Street View Upload Error 500

Posted: Fri Apr 21, 2017 5:42 pm
by Hopki
Hi,
You can put TIFs in Pano2VR no problems, Pano2VR will convert to JPG on export.
The setting in the preferences/settings of Pano2VR will convert to TIF and send.
Would not use this setting as its not Google recommended.
Regards,
Hopki