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FAQ's: licenses

You only need to upgrade your license if:

  • Upgrading from Pano2VR to Pano2VR Pro or from Object2VR single user to ObjectVR studio or Object2VR pro
  • Upgrading to a major release (i.e., from 3.0 to 4.0)
  • Adding additional users

To upgrade:

  1. Log in to your account at
    If you haven’t purchased a product on our site yet, but have purchased a license in the past, you can use the Request new password tab and enter the email address associated with your license. You will then receive an email to reset your password.
  2. Under the My Licenses tab, you will see all of your licenses. Find the Upgrade options column.
    If upgrading to a new version, click on the product you want to upgrade to. The product will be added to the shopping cart and you will see any discounts available to you.
    If adding users to your current version, click on that version in the Upgrade options. Then, enter the total amount of users you need. Click, Update cart, to see the total price.
  3. Click, Checkout to go through the payment process.
    Once the payment is confirmed, you will receive an email containing your updated license.
  4. If you upgraded to a new product, open the software, go to the settings or preferences and in the license key field, paste your new license.
Garden Gnome Software
  • If you purchased your license from the Mac App Store, please contact support to get your upgrade.

One user license is required for each person using the software. More licensed users can be added during or after the initial purchase, please see, How can I add users to my license?

Each user can activate up to 2 installations (i.e. one for a desktop and one for a laptop computer).

This could be the result of one of the following:

  • Using a license key intended for a different version, e.g. Pano2VR V3.0 key with Pano2VR V4.0
  • Using a license key for a different Garden Gnome Software product, e.g. Pano2VR key to try and activate Object2VR.
  • A space is added when copy and pasting; look at the start or end of the key and remove any added spaces.
  • In some cases it’s possible that the incorrect characters were used; I (upper case i), l (lower case L) and 1 (number one) look very similar, the same goes for 0 (number zero) and O (upper case o).

Generally, the license will be in the name of the person that has purchased the license key. When checking out, you will see a Comment box. Here, you can provide an alternative name; or if you are purchasing more than one user, a company name (but not an e-mail address).

Alternatively, you can send us an e-mail to change the name if you did not do this at the point of purchase. Please note that a request can only be authorized from the original purchaser and a license can only be put in a company name if the license is for two or more users.

An unbranded license allows the user to hide the About Pano2VR… or the About Object2VR… menu option found within the right-click context menu of the HTML5 or Flash outputs.

No. If you’ve ordered a license in the past, you can activate your account by requesting a new password:

  1. Click the Login button at the bottom of the page.
  2. Click, Request new password.
  3. Enter the email address associated with your license. You’ll be sent an email with an activation link.
  4. Follow the activation link to reset the password.
  5. Log in with your new password.

If you’re having trouble accessing your account, just send us an email and we’ll get you sorted out.