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FAQ's: getting help

The forum is a public board where you may post your question, work or try to help others. It’s a great community, don’t be shy!

To join the forum:

  1. Send us an email to request an account.
  2. After receiving the forum account information, log in.
  3. Particiapte.

Sometimes writing an email is the best outlet for support. Send your questions, issues, etc., to support@ggnome.com.
We make every effort to send a reply within a day or two of receiving the email.

If you are reporting an issue, giving us as much information about your problem will let us help you quicker.

If you need immediate help, you can call our support team at +44 1206 734111.

If you are experiencing problems with our software and want to report the issue, we suggest first searching the forum and ask other forum members if they are experiencing the same issue. This will give you an indication of whether it is a problem with your system and/or setup or if others are also experiencing the same issue.

We monitor the forum and provide answers to questions there so everyone can see the solutions. However, if you would rather not report in the forum, you can send an e-mail to: support@ggnome.com. Please remember to include the information below:

When reporting an issue either in the forum or by email, please make sure you give the following information:
- Software & version number: Object2VR or Pano2VR; 32 bit or 64 bit
- Platform & version number: Windows, Mac, Linux, iOS, Android, etc.
- Browser
- Detailed description of the issue and the steps to reproduce

Remember, pictures can say a thousand words! Screenshots of your problem can be very helpful.